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Absa bank apologises to media personality Eddie Sendi for bouncing him at their branch

Absa bank Uganda has come out to apologise to one of it’s customers, popular media personality, Edward Sendi after he was bounced at one of their branches in Ndeeba.

The Dembe FM talk and talk show presenter took to Twitter to narrate how he had been chased from the bank over a face mask that was deemed improper.

Looking at Sendi’s face mask, it was out of this world as it looked like a water diver’s but well it covered his nose and mouth plus entire face.

Sendi who is known for not shying away from airing his at times controversial opinions couldn’t complete the tweet minus asking Absa to lecture their branch manager about customer service.

He said that it wasn’t the first time he was acting unprofessional.

“have this morning gone to Absa Ndeba branch with my mask and the manager has told the guard to ask me go out that it’s not recognised as a mask. Absa Bank Uganda can you come out with a clear policy of what is a mask and what’s not? Remember we are 45 million Ugandans but with only 25 banks. Meaning we are many you are few. And please I think your branch manager deserves top go for a customer care refresher course, this is the 2nd time he’s acting so unprofessional. I doubt how he can be a branch manager with such behaviour.”

ABSA Uganda took notice of the tweet and apologised to Sendi for what he had been subjected to.

They however said that only masks that were gazetted by ministry of health are the ones permitted.


We apologize for the unfortunate and unpleasant experience you went through at our branch this morning.
We do encourage use of masks that were gazetted in the Ministry Of Health (M.O.H) guidelines and observing SOP’s. However, we appreciate your feedback.” ABSA apologized to Eddie Sendi.

He was quick to acknowledge the apology from Absa’s head of Customer Experience a one Diana.

Social media users also took to the post to criticize the bank and most of them were grieving about the poor customer service.

Written by Aine Siggy

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